Contact Us

Do you have a question? We are here for you every day of the week and respond quickly and clearly.

Whether you need advice on returning goods or have any other question — we are ready to help you.

You can contact us via the contact form or through one of the following options:

✉️ - info@avenrosa.com
💬 - Frequently Asked Questions
📱 - +420 736 352 864

Customer support opening hours:

Monday to Friday: 08:00 – 18:00
Saturday and Sunday: 08:00 – 16:00

Store name: Avenrosa.com

Address: Dolní Oldřiš 87, 464 01 Bulovka, Liberec Region, Czech Republic (Not a return address)

Order processing usually takes 1 to 3 business days. Once the shipment is ready to be sent, you will receive an email with confirmation and a tracking number.

The estimated delivery time is 6 to 12 business days from dispatch. It depends on your location and the chosen shipping method. We will do our best to ensure your package arrives as soon as possible.